Additional Sessions in the Program:\n\n
SESSION 1: CUSTOMER SATISFACTION TO CUSTOMER LOYALTY
\nSeptember 5th \; \; 11AM - 1PM \; \;by David Kee
\n
\nEmpower yourself and your employees to be your company&rsquo\;s greatest asset \;by intentionally focusing on building loyalty through positively outrageous \;service\, improved customer-relations skills\, manners\, social cues and \;attitudes.
\n
\n
\nSESSION 2: LEAD\, FOLLOW OR GET OUT OF THE WAY
\nOctober 3rd \; \; \; \; 11AM - 1PM \; \;by Ray Montgomery
\n\n
\nEmployees are an organization&rsquo\;s most vital resource. This \;talk will focus on principles that will help leaders maximize that resource. \;There are a \;combination of skills and techniques discussed within the session \;that will help leaders build relationships and ensure maximum results.
\n
\nSESSION 3: DIGITAL MARKETING ESSENTIALS
\nNovember 7 \; \; \; \; \; \; \; 11AM - 1PM \; \;by Justin Johnson &\; Phillip Slavin
\n\n
\nFacebook is a powerful social media marketing tool for small \;businesses. We will reveal an easy-to-follow Facebook marketing strategy that \;empowers you to craft posts that convert while working within the Facebook \;algorithm.
\n\n
\;
\n\n
SESSION 4: DREAM IT. DO IT.
\nDecember 5 \; \; \; \; \; \; \; 11AM - 1PM \; \;by Whitney Horton from ASBTDC
\n\n
Entrepreneurial Business and Succession Planning. Organize \;your business plan in a logical way using Lean Canvas to steer your company \;toward its goals and track progress\, expectations and accountability.
\n\n
SPRING SESSIONS
\n\n
We will tailor the Spring 2020 sessions to meet the needs of Small Business University Class ll. Topics could include business budgeting and financial management\, legal compliance\, HR tips\, and apps and software to boost productivity for small businesses. Dates will remain the first Thursday of each month from 11a.m.-1p.m.
\n