This session is one workshop from the Small Business University program which consists of eight sessions, two hours each, covering subjects that matter most to small businesses. Sessions run September 2019 through April 2020 and take place on the first Thursday of each month at the chamber office. Participants can register for the entire 8 Session course or register for the individual sessions.
Additional Sessions in the Program:
SESSION 1: CUSTOMER SATISFACTION TO CUSTOMER LOYALTY
September 5th 11AM - 1PM by David Kee
Empower yourself and your employees to be your company’s greatest asset by intentionally focusing on building loyalty through positively outrageous service, improved customer-relations skills, manners, social cues and attitudes.
SESSION 2: LEAD, FOLLOW OR GET OUT OF THE WAY
October 3rd 11AM - 1PM by Ray Montgomery
Employees are an organization’s most vital resource. This talk will focus on principles that will help leaders maximize that resource. There are a combination of skills and techniques discussed within the session that will help leaders build relationships and ensure maximum results.
SESSION 3: DIGITAL MARKETING ESSENTIALS
November 7 11AM - 1PM by Justin Johnson & Phillip Slavin
Facebook is a powerful social media marketing tool for small businesses. We will reveal an easy-to-follow Facebook marketing strategy that empowers you to craft posts that convert while working within the Facebook algorithm.
SESSION 4: DREAM IT. DO IT.
December 5 11AM - 1PM by Whitney Horton from ASBTDC
Entrepreneurial Business and Succession Planning. Organize your business plan in a logical way using Lean Canvas to steer your company toward its goals and track progress, expectations and accountability.
SPRING SESSIONS
We will tailor the Spring 2020 sessions to meet the needs of Small Business University Class ll. Topics could include business budgeting and financial management, legal compliance, HR tips, and apps and software to boost productivity for small businesses. Dates will remain the first Thursday of each month from 11a.m.-1p.m.
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